Spa Policies
 
Cancellations and Groupon Vouchers
We have a 24 hour cancellation policy. If cancelling less than 24 hours, we will apply a $15 cancellation charge. If you are using an online voucher it will be redeemed immediately and you will have to pay the price difference if the voucher has expired, for gift certificate please give us a 24 hour notice to cancel or it will be void, as we have other clients on wait-list who will appreciate that scheduled time space.
A no show will make the voucher or gift certificate void. If using a gift certificate, voucher, massage package, and rescheduling/cancelling less than 24 hours more than once, we reserve the right to make that service on your account void. For Groupon Vouchers, any no shows will be void


Making An Appointment
We are currently open only by appointment Monday  through Saturday. Appointments are scheduled according to what is available within the spa schedule, so please plan in advance and accordingly. It is not unheard of to take time off work to pamper yourself! Also, if redeeming a gift certificate, please allow ample time for scheduling, especially if you have a restricted schedule. We will not make last-minute arrangements for those that waited to the last minute to contact us for a fast-approaching expiration date!

For Your First Visit
For your first appointment, please arrive 5-10 minutes prior to fill out an initial intake form. For each appointment, please allow time for traffic and travel to arrive on time, as we will end your service at your scheduled end time. 

Gratuities
Gratuities count for a large portion of your service provider's income, and are given as a reflection of your appreciation of the service rendered to you. Gratuities, in any amount, are greatly appreciated by our service staff. 

Refunds
We do not refund the sale of gift certificates or massage packages, for any reason. A credit will be applied to your account for your next appointment

Gift Certificates and Vouchers
 Gift Certificates expire 1 year from date of purchase and online vouchers expires 3 months from the date of purchase, Please bring your certificate/voucher into your appointment date. Any unused services or dollar amounts on your gift certificate will be applied for a credit in our spa  for your next service booking depending on the terms of the certificate you purchase. We do not refund gift certificates.
Online Vouchers, however you can not leave gratuities off them. We encourage you to tip in cash or visa/mastercared to your esthetician.

All Online Vouchers must be used one service unless otherwise specified on the voucher
Any unused services or dollar amounts from these cards will be applied for a credit in our store for your next service booking.
 
Prices may change without notice